Biz Tips and Inspirational thoughts

Business/Economy:  Why Social Media Makes Customer Service Better By the end of the year, 80% of companies plan to use social media for customer service. On the consumer side, 62% of customers have already used social media for customer service issues. The social landscape is evolving, but one thing remains the same in all this uncertainty. Your ability to serve customers in the channels they wished to be served in is critical to your business success.  Click Here to Read the Full Article by Mashable.com Check out the "Resource Center" in the left-hand column of this newsletter for interactive online tools that can help answer just about any industry related question.  __________________________________________________________ Brian Tracy Inspirational Article of the Month:  Stay Positive and Move Forward: Avoid Dealing with Mistakes the Wrong Way Brian Tracy is a world-renowned personal and professional development coach that has helped millions of people achieve their goals and develop a positive mindset. Brian will be contributing to our newsletter every month by providing us with an article to help inspire you, our clients, to reach higher and achieve more than ever before. Click Here to Read the Full Article by Brian Tracy  Contact Us  Our Website- http://thestratusgroup.com Our Phone number- 240-206-8385